Industry Operation Support Service
Maintaining the highest level of performance for ICT infrastructure.
Productos, soluciones and servicios para los negocios
Maintaining the highest level of performance for ICT infrastructure.
Industry Operation Support Service
Combining more than 20 years of Huawei's ICT experience in technical support, network optimization, and performance management, the Industry Operation Support Service meets maintenance requirements at different stages in the lifecycle of ICT infrastructure. The service ensures that your organization’s ICT infrastructure maintains the highest level of performance while your enterprise undertakes its digital transformation journey.
Remote O&M
Featuring a Service Level Agreement (SLA) to accelerate fault management, as well as 24/7 remote Operations and Maintenance (O&M) to reduce Operations Expenditure (OPEX).
Technical Experts
With an experienced technical team behind the platform, the support service — based on the Information Technology Infrastructure Library (ITIL) V3 — ensures high efficiency, security, and reliability.
Efficient O&M
The service greatly reduces the issues associated with complex O&M, enabling users to focus on what they do best: their core business.Solutions
Huawei improvement services use proactive care and intelligent management of ICT architecture to maintain its best condition.
Enterprise Customer Support Service
Helps customers use and manage the cloud, and provide service management based on ITIL architecture, including monitoring, fault problem handling, change management, and asset and configuration management.
Stories of Success
SXBC’s Smart NOS evaluation service eliminates network security risks and improves network performance.
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Huawei WDM performance management service helped SXBC transform O&M and minimize down time.
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One of the major concerns in digital transformation is how to control expenses, including labor costs incurred by the high price of replacing old technology using trial and error. Turkish Airlines is very disciplined with each decision, with strong Service Level Agreements (SLAs) for each partner’s delivery targets. For example, when selecting Huawei as its solution provider, Turkish Airlines’ management concluded that Huawei’s network architecture would be reliable, easy to maintain, and energy-efficient.
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